When does this apply?
This guide primarily covers situations where you transferred cryptocurrency directly to your Polymarket profile address instead of using the Deposit button.
What's a profile address? Your profile address is the Polygon wallet associated with your Polymarket account. It's different from your deposit address, which is the address shown when you click Deposit → Transfer Crypto. If you're unsure which address you sent to, contact support with your transaction hash and we'll help identify it.
Sent funds on Ethereum?
If you sent a token (such as ETH, USDC, USDT, or another ERC-20) on the Ethereum network to your profile address, you may be able to recover it using the Ethereum recovery tool:
Go to recovery.polymarket.com.
Connect the wallet you use on Polymarket, or sign in with your Polymarket account.
If prompted, send the quoted amount of ETH to the owner address shown in the red box (this covers the gas fee for recovery).
Search for the token you sent (ETH, USDC, USDT, etc.).
Enter the external wallet address you'd like the funds returned to.
Click Deploy Safe to return the funds to that address.
Sent funds on Polygon?
If you sent a non-pUSD token (such as USDT, POL, or another asset) on the Polygon network to your profile address, you may be able to recover it using the Polygon recovery tool.
Go to recovery.polymarket.com.
Sign in using your Polymarket login method.
If prompted, send the quoted amount of POL to the owner address shown in the red box.
Search for the token you sent (USDT, POL, nUSD, etc.).
If prompted, click Deploy Safe.
Enter the external wallet address you'd like the funds returned to.
Sent funds on Base, Arbitrum, Optimism, or BSC?
Recovery tools also exist for other supported networks. If you sent funds to your profile address on Base, Arbitrum, Optimism, or BSC, please contact support with your transaction hash and we'll assist in deeming if the recovery is possible.
Please note: Not all recovery cases will be possible given these circumstances.
What can't be recovered
Due to the nature of blockchain transactions, some situations are unfortunately unrecoverable:
Funds sent to the CTF Exchange contract. If you sent tokens directly to a CTF exchange contract address (instead of your deposit or profile address), those funds are permanently locked in the contract. There is no mechanism for anyone, including the Polymarket team, to return or reverse the transfer.
Unsupported networks: If you sent funds on a network other than Ethereum, Polygon, Base, Arbitrum, Optimism, or BSC, recovery is not currently possible.
Funds sent to an address that isn't yours: If the receiving address doesn't belong to your Polymarket account, we cannot access or recover those funds.
Used the Deposit button but funds didn't arrive?
If you deposited using the Deposit → Transfer Crypto flow and your funds haven't appeared after 10 minutes:
Double-check the transaction on a block explorer (Polygonscan, Etherscan, or Mempool for BTC) to confirm it was successful.
Make sure you sent the correct token on the correct network, and that the amount meets the minimum deposit requirement for that network.
Try refreshing the page or logging out and back in.
If the transaction is confirmed on-chain but not reflected in your balance, contact support with your transaction hash and we'll investigate.
Need help?
If the recovery tool isn't working, or if your situation isn't covered above, contact support through the chat widget on polymarket.com (bottom-right corner). Please include:
Your transaction hash (Tx ID)
The token and approximate amount you sent
The network you sent on
This helps us diagnose and resolve your issue as quickly as possible.