Verify your system clock
Ensure your system clock matches the time of where you are physically located while accessing the site.
Example: If you are located in Montréal (Eastern Time), the time displayed on your device must match the time in Montréal.
Windows: Right-click your clock > Adjust date/time > Turn on "Set time automatically."
Mac: System Settings > General > Date & Time > Turn on "Set time and date automatically."
Check your connection and turn off VPNs/Proxies
Disable any VPN software, privacy extensions, or proxies.
Ensure you are accessing the site from a supported region.
⚠️ Polymarket is not available in all jurisdictions. As per our Terms of Service (Section 2.1.4), users must not use VPN software or other privacy tools to circumvent these restrictions.
Wait and Retry (Network Traffic)
Due to the blockchain infrastructure Polymarket is built on - it can sometimes experience congestion.
Wait 5-10 minutes and try again, be patient and let it load completely.
If the issue persists, try relogging - log out of your account and back in.
Try a different device and/or network connection. (WiFi vs. Mobile Data)
Still stuck? If you've tried the steps above but still cannot claim, please contact our support team by clicking the chat bubble on the bottom right, with a screenshot or description of the error.